*Corporate – January 21, 2010
Four Seasons Hotels and Resorts Named to FORTUNE List of the "100 Best Companies to Work For". Employees name company an employer of choice for 13th consecutive year.
For the 13th year in a row, Four Seasons has been named by FORTUNE magazine as one of the 100 Best Companies to Work For, ranking 58th. Four Seasons is one of only 13 organizations to have the distinction of being recognized every year since the list’s inception in 1998 and is the highest ranked hotel company on the list.
“The past year has been extremely difficult for the hospitality industry, and Four Seasons is no exception,” says Kathleen Taylor, president and chief operating officer, Four Seasons Hotels and Resorts. “We are so appreciative of the hard work and dedication exhibited by our employees every day. In a year wrought with so many challenges, it’s a privilege to be recognized by them once again.”
Each and every day, Four Seasons employees make it their mission to anticipate guests’ needs. Recently, a family arriving at Four Seasons Hotel Chicago realized they had left their six year old daughter’s most prized possession, her stuffed doll “baby”, on the airplane. The child had not been separated from the plaything since birth. An employee overhearing the conversation made it her mission to reunite the child with her toy. After countless hours on the phone and computer, “baby” was sent to the elated family at home safe and sound.
“This simple act of kindness is an example of the countless ways our employees strive to make our guests’ stay memorable – even our youngest guests,” says Nick Mutton, executive vice-president, human resources, Four Seasons Hotels and Resorts. “Our goal has always been to treat our staff the way we would like them to treat guests: with intelligence, kindness and respect for the value of their time. We thank them for their support and their commitment to creating exceptional guest experiences.”
To pick the 100 Best Companies, Fortune partners with the Great Place to Work Institute to conduct the most extensive employee survey in corporate America. Three hundred forty-three companies participated in this year's survey. Two-thirds of a company's score is based on the results of the Institute's Trust Index survey, which is sent to a random sample of employees from each company. The survey asks questions related to their attitudes about the management's credibility, job satisfaction, and camaraderie. The other third of the scoring is based on the company's responses to the Institute's Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring, communication, and diversity. Any company that is at least seven years old with more than 1,000 U.S. employees is eligible. The deadline for applying for next year's list is April 2, 2010. For an online nomination form, go to www.greatplacetowork.com.
The FORTUNE “100 Best Companies to Work For” list is the latest honour in a year marked with accolades for Four Seasons Hotels and Resorts. Most recently, Four Seasons was named by Gallivanter’s Guide as the “Best Hotel Group Worldwide” in their 2009 Awards of Excellence. Four Seasons properties also dominated Travel + Leisure’s 2009 World’s Best Awards Readers’ Poll and Condé Nast Traveler Readers’ Choice Awards 2009 and ranked #1 in the U.S. in Condé Nast Traveler’s “Business Travel Awards”. Four Seasons commitment to service was recognized by JD Power and Associates in their annual Guest Satisfaction Survey, earning first place in the luxury category. At home, Four Seasons was inducted into Canada's 10 Most Admired Corporate Cultures Hall of Fame. Information on the company and its nearly 50 years of achievement in the hospitality industry can be accessed through the About Four Seasons section of the web site.