Four Seasons Resort Costa Rica at Peninsula Papagayo
- Peninsula Papagayo, Guanacaste, Costa Rica
Four Seasons Tenure
- Since 2008
Four SeasonsAssignment: Hotel Manager, Four SeasonsHotel New York
Four SeasonsHotel New York; InterContinental Toronto Yorkville; InterContinental Chicago; InterContinental Buckhead, Atlanta; Willard InterContinental Hotel, Washington, DC; InterContinental Amsterdam; InterContinental London; InterContinental Luxembourg
- Esch, Luxembourg
- Hotel Management, Lycee Technique Hotelier Alexis Heck; Hotel Management, CERIA-IPIAT, Brussels, Belgium
- Luxembourgish, English, German, French, Dutch, working on Spanish
Out of the frying pan, into the tropics. After three years at just one rung from the top in New York, Pascal Forotti arrived in Central America in spring 2011 as General Manager of
The first few months of Forotti’s tenure saw the installation of the new El Armadillo event pavilion to better encourage group and corporate clientele. Jet Blue also launched direct service from JFK to Liberia, Costa Rica, further easing an already convenient route from the States. No less than 93 percent of the Resort’s business comes from North America, with guests from New York, Texas and California accounting for the bulk of arrivals. “We get a flood of New Yorkers during the holidays, and everybody else the rest of the year.”
Forotti certainly knows a bit about catering to New Yorkers. As Hotel Manager at
That thinking can be particularly significant at a resort property like Costa Rica, where guests typically book for a week and take quick notice of changes. As Forotti sees it, the trick to keeping guests happy at time uncertainty isn’t lowering rates but adding value. So Resort guests can look forward to cost-saving credits for the spa, golf, breakfast and other amenities. “More than anything, people want a good experience. If you deliver, they’ll want to come back whatever the rates.”
Having spent his entire career before Costa Rica at city hotels, it didn’t take long for Forotti to notice how resort guests transform themselves during their stay. “You see a guest arrive clean-shaven in a blazer, and two days later they’re relaxed and strolling around in flip-flops with a 48-hour shadow,” he says with a laugh.
He is also quite taken with the passion behind Growing Together, a program providing guests and incentive groups opportunities to spread good will and good works in the region the Resort calls home. There were more volunteers in the first eight months of 2011 than in all of 2010, Forotti reports. “We have 19 ambassadors who volunteer to take guests and corporations out to meet local families on their own time. I think it’s great; they’re so proud to be Costa Rican.” Apparently, for the moment, Forotti is, too.