Regional Vice President and General Manager
Four Seasons Tenure
- Since 1995
- First Four Seasons Assignment: Reservations Manager, Four Seasons Hotel Washington, DC
- Four Seasons Hotel Alexandria, Four Seasons Resort Chiang Mai and Four Seasons Tented Camp Golden Triangle, Thailand; Four Seasons Hotel London; Four Seasons Hotel Riyadh; Four Seasons Hotel Bangkok; Four Seasons Resort Nevis, West Indies; Four Seasons Resort The Biltmore Santa Barbara; Four Seasons Hotel Washington, DC; Omni Hotels
- Buffalo, New York, USA
- Bachelor of Business Administration, Saint Bonaventure University, New York
Todd Cilano doesn’t like to disagree with his mother. According to her, he was just five years old when, on a family holiday to Disney World in Orlando, Florida, he stood in the foyer of the hotel they were staying in and said, “One day, I want to run this place.”
Ten years passed after the Disney World holiday before he was introduced to the hotel industry properly through his sister’s then boyfriend, who was doing an internship at a ski resort through his university. “My first job was as a dishwasher before moving to become a bellman,” he says. He instinctively liked being part of the industry. “You get to make people feel happy,” he explains.
Cilano joined Four Seasons in 1995 with one ambition – to become a general manager. And in 2007, he was given the opportunity to run not one, but two places: Four Seasons Resort Chiang Mai and Four Seasons Tented Camp Golden Triangle, Thailand.
Being general manager is a job that exceeds his expectations. “The greatest joys are being able to impact on the lives of employees and guests,” he says. “We are providing world-class experiences."
Cilano’s drive and competitive spirit led him from the Far East to the Middle East, where he was general manager of Four Seasons Hotel Alexandria. It was Cilano’s first return to the Middle East since 2001–2002, when he assisted with the opening of Four Seasons Hotel Riyadh as director of rooms.
In January 2011, Cilano decided to take a further challenge and this was to the Indian Ocean, where he is now general manager of Four Seasons Resort Mauritius at Anahita. The appeal of Mauritius was the island’s cultural diversity, and he wanted to experience it first hand. Additionally, for Cilano, the opportunity to take what has been a very successful opening of one of the newest resorts in the company's portfolio and firmly establish it as one of the premier resorts in the world in terms of service was too good to pass up.
When he’s not living out his childhood dream, Cilano can be found enjoying his other greatest joy, playing sports.