Four Seasons Looks Ahead to 2017 and Beyond
With a pipeline of more than 50 projects at various stages of planning and development, the company continues to extend its global portfolio in destinations of importance to luxury travellers.
“Our aspiration is not to be the biggest; it’s to be the best,” says J. Allen Smith, President and CEO,
“But market dynamics alone do not guarantee success,” continues Smith. “Our ability to capitalise on these opportunities is directly related to the strength of our leadership team, and the ability of our people – the most passionate and talented in the industry – to deliver an unparalleled level of personalised service.”
This commitment to service excellence extends beyond the company’s service of its guests, continues Smith, “Extending the custom character of everything we do to help property owners realise the full value of their investment and relationship with
Business Partner of Choice
One way the company is actioning this priority is through the appointment of Michael (Mike) Crawford to the newly created role of President, Portfolio Management and Owner Relations. Crawford, who joined
With global responsibility for design, construction and procurement, Crawford coordinates the intricate process of bringing development projects to fruition, including new builds, strategic conversions and adaptive reuses of historic buildings, working cross-functionally across the organisation and in collaboration with the company’s individual hotel owners. Crawford is also responsible for leveraging the company’s well-established leadership and expertise in branded residential – a key area of growth that includes more than 4,000 residential units in 17 countries around the world.
“Long-term partnerships with hotel owners are at the core of our business model, and just as each
Further articulating what it means to be a leader in this regard, Crawford says, “Building strong relationships with hotel owners is fundamentally grounded in trust, the same trust that our guests place in us to deliver the highest standards of product quality, design and service. I look forward to continuing to build on the strong relationships we have with our hotel owners, offering even greater attention and customisation, and putting dedicated resources in place to prioritise this effort.”
Targeted Growth: 2017 and beyond
These developments build on 2016’s momentum, when