The results are in: the 56th annual Forbes Travel Guide Star Awards have announced their top picks for luxury hotels, restaurants and spas, and Four Seasons Hotel Vancouver is the proud recipient of the prestigious Five Star rating. The Forbes Five Star rating is a coveted honour awarded to the best of the best; this year Four Seasons Hotel Vancouver is among only four Canadian hotels receiving the highly esteemed nod of approval. Sending out undercover inspectors to stay at the selected hotels and grade them on points including service, atmosphere and amenities provides Forbes with an impartial ruling of the guest experience.
The distinguishing aspect between Four Star and Five Star hotels as per Forbes is predominantly service, a quality that Four Seasons Hotels and Resorts has always prided itself on. To achieve Five Star status hotels must “provide a memorable experience through virtually flawless service and the finest of amenities and delivery of service that is intuitive, engaging and passionate, and eagerly goes beyond expectations.”
“Achieving Five Stars is nothing short of spectacular,” shares Robert Cima, regional vice president and general manager of the Hotel. “For me personally, it is a highlight of my 30-year career with Four Seasons. For the property, it is the highest praise possible in the hotel industry and confirmation that, as a team, we are doing things right, with passion and purpose.”
The Forbes magazine Five Star ranking goes hand-in-hand with FORTUNE magazine’s recent recognition of Four Seasons Hotels and Resorts as one of the 100 Best Companies to Work For for the 17th consecutive year.
The importance of high-quality service at Four Seasons Hotels and Resorts is attributed to founder Isadore Sharp, who mused that the service provided by a hotel is the single principle that transcends time, geography, religion and culture to create a successful relationship with guests. What’s more, Four Seasons hotels and resorts aren’t just focused on the services they offer, but rather concentrate on how the service is imparted.