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Four Seasons Hotel Beirut

  • 1418 Professor Wafic Sinno Avenue, 2020 4107 Minet El Hosn, Beirut, Lebanon
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Roxane Fersane

Chef Concierge
“What I really like about my country is its energy and liveliness, the resilience of its people, and their love of life.”

 

Four Seasons Tenure

  • 2009-2011; since 20162009 - 2011 & 2016 - Present
  • First Four Seasons Assignment: Operator, Four Seasons Hotel Beirut

Employment History

  • Hospitality Services S.A.R.L.; Four Seasons Hotel Beirut

Birthplace

  • Beirut, Lebanon

Education

  • Diploma in Hotel Management & Tourism - Saint Joseph University Beirut

Professional Affiliation

  • Member of Les Clef d'Or Greece

Languages Spoken

  • Arabic, English and French

Need a dinner reservation in one of the city's hippest restaurants? Directions to the beach? Or a tailor-made itinerary to the country's must-see attractions ? Meet Chef Concierge Roxane Fersane of Four Seasons Hotel Beirut.

Born and raised in Lebanon, Roxane has loved hospitality since she was young, and she eventually studied and pursued a career in the profession. In 2010, she joined Four Seasons Hotel Beirut as an operator and soon after joined the concierge department as a Concierge Agent.

Roxane's love for her country and wanting to share the best it has to offer with the Hotel guests earned her the title of Chef Concierge in 2016.

"Guests visiting Beirut for leisure, business, honeymoon or family vacation have landed at the right place," says Roxanne. "In this city of wonders, it’s all about making guests’ desires and dreams happen. That involves knowing your city like the back of your hand and having a strong networking ability. It’s quite a job, but nothing is impossible for us at Four Seasons Hotel Beirut."

Now, having  joined the prestigious ranks of Les Clefs d'Or, Roxane says, “I feel like I was born to be a concierge; every guest request is a new challenge, a genuine interaction, an experience, and an opportunity to make someone’s vacation a truly memorable one, and the end results are always the most gratifying.”

In a vibrant city that offers everything for everyone, from historical sites to museums, a fantastic culinary and nightlife scene, Roxane is always ready to make sure guests only enjoy unrivalled local experiences underpinned by the caring and attentive world renowned Four Seasons service.

In her spare time, Roxanne enjoys swimming, clubbing, shopping, exploring new restaurants and hidden gems, and travelling.