Regional Vice President and General Manager
Four Seasons Tenure
- Since 1993
- First Four Seasons Assignment: Guest Services Manager, The Ritz-Carlton Chicago (formerly a Four Seasons hotel)
- The Ritz-Carlton Chicago (formerly a Four Seasons hotel); Four Seasons Hotel Chicago; Four Seasons Hotel Atlanta; The Ritz-Carlton Chicago (formerly a Four Seasons hotel); Hanbury Manor, Hertfordshire, England; Caneel Bay, St. John, US Virgin Islands; Boca Raton Hotel + Club, Florida
- Newcastle, England
- Bachelor of Science, Hotel and Business Administration, University of Surrey, London
Bill Taylor has learned something about putting together a memorable guest experience during more than 25 years with Four Seasons, and it’s surprisingly uncomplicated. “At the end of the day, everybody wants to be tended to by people who care about them and are genuine,” says the Regional Vice President and General Manager of Four Seasons Hotel Boston. “It doesn’t matter your net worth or your background. When it comes to that intangible service element, we’re all looking for the same thing.”
Taylor’s strength in the industry has been providing an environment in which his 400-plus employees can simply do right by their guests. Ideas are encouraged and appreciated under his watch, and everyone has an opportunity to shine.
The son of a local doctor in Newcastle, England, Taylor secured his first job as a dishwasher at age 16. When he revealed to a career counsellor that he enjoyed the esprit de corps of restaurant work, the wise fellow recommended hotel studies, which Taylor pursued in London.
His hospitality career developed from first-hand experience, starting in food and beverage, proceeding to rooms, and then landing an entry level spot behind the front desk of The Ritz-Carlton Chicago (formerly a Four Seasons hotel) before ultimately working his way up to Regional Vice President. “It took me a while, but I’ve learned to surround myself with people who are very creative,” he notes of his current managerial talent. “Taking that creativity and making it work is key in the hotel business.”
Taylor currently serves as Regional Vice President for Four Seasons Hotels and Resorts and General Manager of Four Seasons Hotel Boston, overseeing key properties in New York, Washington, DC, Boston and Seattle as well as the new Four Seasons in Philadelphia.
An avid golfer and frustrated yet fanatical fan of the Newcastle United Football Club, he spends his downtime with his three children or working with several local charitable organisations. He is a member and former Board Chairman of Boston’s Back Bay Association, and sits on the board for a variety of local and industry organisations including the Schools of Hospitality for Boston University and Michigan State, Friends of the Public Garden, and Beth Israel Deaconess Medical. Taylor is a passionate contributor to his local community, and in turn tries to instil the spirit of giving back in his employees. He reports that each employee seems to truly enjoy their commitment to the community. Perhaps they’re just trying to impress the boss? Nah, he says, “it’s genuine.”