Four Seasons Hotel Cairo at The First Residence
- 35 Giza Street, 12311 Giza, Cairo, Egypt
Four Seasons Tenure
- Since 2009
- First Four Seasons Assignment: Current
- United States Embassy
Place of Birth
- Cairo, Egypt
- Arabic and English
Known as the "poolside architect," Ashraf Hamdy is one of the friendliest members of the team at Four Seasons Hotel Cairo at The First Residence, who never fails to forget a face. "I have greeted guests in the past who I have not seen in five years and they were surprised that I memorised their name and preferences," says Ashraf.
"I always try to go an extra mile, I do it out of love and passion. I want to make guests have the best Four Seasons poolside experience. Keeping them satisfied is my job's main goal."
Having a soft spot for childen, Ashraf tries to take an extra care. "During summer time, I always keep a stash of fresh popsicles to serve to the little ones by the pool."
"Whenever I see a new face, I always try to get their preference and memorise it as much as possible but at the same time it's also important to truly understand their body language. Whenever a guest wants to have their own personal, relaxing time by the pool, I let them be, making sure they are not disturbed. Over the course of my job I can positively say that I have managed to understand the true art of dealing with guests."
Ashraf can be found at the Hotel's outdoor pool from sunrise to sunset.