Four Seasons Hotel Hangzhou at Hangzhou Centre Welcomes Daphne Ng as New General Manager

Four Seasons Hotel Hangzhou at Hangzhou Centre announces the appointment of Daphne Ng as the hotel's General Manager. With nearly two decades of leadership in luxury hospitality and a global perspective honed across Asia’s iconic destinations, Daphne brings outstanding expertise to this landmark property. Her visionary approach to service excellence and commitment to fostering strong team morale will elevate the hotel’s leading position in Hangzhou’s urban luxury hospitality.

Daphne’s journey with Four Seasons began in 2005 as a Concierge Guest Relations Officer at Four Seasons Place Hong Kong, where her passion for hospitality was ignited. Since then, she has risen through senior leadership roles in Hong Kong, Singapore, and Macao, and has contributed her expertise on task force assignments in Beijing, Maldives at Kuda Huraa, Hangzhou at West Lake, and Tianjin. Her transformative tenure as Hotel Manager at Four Seasons Hotel Macao led the property to achieve various accolades, including Forbes Travel Guide Five-Star for the hotel, its Spa, the Michelin- starred Zi Yat Heen restaurant, and the Grand Suites, as well as the Spa China awards from 2022 to 2025.

As a seasoned expert in new properties, Daphne played pivotal roles in launching flagship projects like Four Seasons Hotel Beijing, Four Seasons Place Macao, and The Grand Suites at Four Seasons Macao.  Aligned with the Four Seasons Golden Rule — to treat others how they themselves would want to be treated, Daphne embraces the philosophy, “We are what we do, not what we say we are,” which centres on authentic action. She believes that true excellence flows from meaningful team moments, which create profound guest connections.

The appointment of Daphne Ng marks a new voyage for Four Seasons Hotel Hangzhou at Hangzhou Centre, a landmark nestled in the heart of Hangzhou’s Wulin CBD. This 214-room cloud-high sanctuary blends Chinese poetic aesthetics with modern luxury design, offering guests panoramic views of two World Heritage sites - the Grand Canal and West Lake - as well as city skyline. “I am honoured to lead Four Seasons Hotel Hangzhou at Hangzhou Centre into its new era,” says Daphne Ng. “It is a mission to weave timeless elegance with the vibrant energy of Hangzhou. Together, we will create guest experiences and memories that endure.”

Daphne's leadership is defined by a dynamic balance of disciplined excellence and genuine empathy. She cultivates high-performing teams through a focus on mindful collaboration and sustainable growth. The team at Four Seasons Hotel Hangzhou at Hangzhou Centre looks forward to an exciting new chapter under Daphne's leadership, continuing to set the standard for luxury and service in one of Hangzhou's most vibrant neighbourhoods.

For more information or reservation inquiry, contact the hotel: +86 (0571) 8681 8888.