Aaruni Dwivedi

Hotel Manager

“Operational excellence is important, but it’s the warmth behind every interaction that makes a stay unforgettable.”

Four Seasons Tenure

Since 2007
First Four Seasons Assignment: Front Office Receptionist, Four Seasons Hotel Mumbai

Employment History

Four Seasons Resort Langkawi; Jumeirah Hotels and Resorts, Bahrain; Four Seasons Resort The Ocean Club, Bahamas; Four Seasons Resort Seychelles; Four Seasons Resort Maldives at Landaa Giraavaru; Four Seasons Explorer; Four Seasons Resort Maldives at Kuda Huraa; Four Seasons Hotel Mumbai

Education

Hotel Management Degree, Institute of Hotel Management (IHM) Hyderabad

Birthplace

Mumbai, India

Languages Spoken

English, Hindi

“Operational excellence is important, but it’s the warmth behind every interaction that makes a stay unforgettable,” says Aaruni Dwivedi, reflecting on his philosophy as Hotel Manager of Four Seasons Hotel Mumbai. With global Four Seasons experience, Dwivedi brings an intuitive understanding of the brand’s signature service — one that combines precision with genuine human connection.

Having honed his craft at some of the most picturesque resort destinations in the world — from the turquoise lagoons of the Maldives to the palm-lined shores of the Seychelles and the Bahamas — Dwivedi now channels that same spirit of effortless luxury into the heart of Mumbai. “Every property teaches you something different,” he notes. “Resorts have this rhythm of calm and care, while a city hotel such as Mumbai thrives on pace and energy. Blending the two is where the magic happens.”

At Four Seasons Mumbai, Dwivedi oversees daily operations with a focus on seamless guest experiences and team synergy. His leadership style is rooted in collaboration, attention to detail, and an open-door approach that empowers his team to anticipate needs before they are voiced. “When service feels thoughtful and unscripted, that’s when guests truly feel at home,” he says.

He is deeply involved in the property’s ongoing transformation, supporting new design and culinary initiatives that reflect Mumbai’s vibrant cultural identity. “This city has a heartbeat of its own — lively, diverse, and full of warmth. Our goal is to translate that energy into every touchpoint of the guest journey,” he explains.

Born and raised in Mumbai, Dwivedi’s return to his home city marks a full-circle moment in his career. “It’s incredibly special to lead at a property in the place where my love for hospitality first began,” he says. “I grew up watching the city welcome people from all over the world — that same sense of openness defines the way we host at Four Seasons.”

A graduate of the Institute of Hotel Management, Hyderabad, Dwivedi believes the foundation of great hospitality lies in people. “You can have the most beautiful property, but it’s the human warmth that brings it to life,” he reflects. “That’s what guests remember — not just the luxury, but how they felt while they were here.”

For Dwivedi, the essence of leadership is leading by example. “When every team member takes pride in creating memorable experiences, that’s when excellence becomes effortless,” he adds. “That’s what makes Four Seasons special — we don’t just meet expectations; we make moments.”