Chaslyn Gonzaga

Director of Guest Experience

“Anything is possible when you put your mind to it.”

Four Seasons Tenure

Since 2023
First Four Seasons Assignment: Guest Experience Assistant Manager at Four Seasons Resort Oahu at Ko Olina

Employment History

Four Seasons Resort Oahu at Ko Olina; Mauna Lani, Auberge Resorts, Hawaii; Aulani, A Disney Resort and Spa, Oahu

Education

Bachelor of Arts in Tourism Industry Management, University of Hawaii at Manoa, Honolulu, Hawaii

Birthplace

Oahu, Hawaii, USA

Languages Spoken

English, Japanese

For this Oahu native, hospitality was never a career choice so much as a natural extension of her way of life. Long before Chaslyn Gonzaga entered the industry professionally, she was already living its values. While welcoming foreign exchange students from Korea and Japan into their family home, she thoughtfully curated their experiences and loved coming up with unique farewell gifts to send them off with lasting memories. That instinct to connect, care, and create belonging across cultures became the foundation of everything that followed.

Her aspiration to join Four Seasons was set early in her hospitality career, drawn by the brand's unwavering commitment to exceptional service. When the opportunity arose to return to Oahu from Hawaii Island, she joined Four Seasons Resort Oahu at Ko Olina. That same passion now drives her work on Lanai, where she seeks out the quiet power of small things, from a personalized detail or a thoughtful touch, to ensure guests feel genuinely welcomed, seen and valued.

Gonzaga believes hospitality has always been about creating genuine connections, and it is incredibly rewarding to know that even the smallest touches can leave a lasting impression on a guest’s experience and journey.

When she's not working, she can be found chasing sunrises and sunsets, exploring the island by off-road, learning golf at Manele Golf Course, or travelling. Japan holds a special place in her heart — its culture, hospitality, and meticulous attention to detail a constant source of inspiration. A passionate photographer and video editor, she enjoys storytelling through a visual lens and looks forward to adding more stamps to her passport.