Pablo Molinari

Four Seasons Tenure

• Originally in 2001; now since 2021
• First Four Seasons Assignment: Bell Captain, Four Seasons Hotel Buenos Aires

Employment History

• Four Seasons Hotel New York Downtown; Hotel Haya, Tampa, Florida; Hewing Hotel, Minneapolis, Minnesota; Park Hyatt, Washington, DC; Hyatt Regency, Albuquerque, New Mexico; Hyatt on Capitol Square, Columbus, Ohio; Hyatt Regency; Toronto, Ontario; Park Hyatt, Toronto, Canada; Four Seasons Hotel Buenos Aires; Park Hyatt, Buenos Aires, Argentina

Education

• Bachelor’s Hotel Management, Cencap University, Buenos Aires, Argentina

Birthplace

• Buenos Aires, Argentina

Languages Spoken

• English, Spanish

“It’s a small island, but its richness is vast,” Pablo Molinari reflects. “The culture feels unified, yet every town offers its own rhythm.” Appointed to open the Caribbean beachfront address in early 2025, he is on mission to bring the rhythms, culture and history of the island to life for guests while lavishing them with the style and services they travel with Four Seasons to enjoy. “The essence of our luxury and hospitality lies in our ability to curate and personalize experiences for people,” he continues. “We’re here to touch their hearts creatively and make them feel like they’re the centre of our universe as we bring them closer to Puerto Rico.”

The property under Molinari’s managerial eye is an experience all its own. Lushly landscaped and stretching across a 483-acre nature reserve along crescent-shaped Bahia Beach, the Resort is surrounded by rainforest dense with tropical foliage, walking trails, waterfalls and natural pools. Beyond its breathtaking ocean-view arrival experience lies a wealth of diversions to guide and enhance every stay, including multiple dining options, pools, and tennis courts, plus wellness and fitness, event venues, watersports, and access to an 18-hole golf course.

Key to the creativity Molinari employs in his role is understanding what guests desire, which he uncovers through personal connections while impressing upon the Resort team the importance of doing the same. “Discovering their needs and delivering special touches is the first step toward getting our guests to realize that we’re curating things just for them.” As at any Four Seasons in a new destination, he is also building connections with the community, the better to grow partnerships to plug guests into authentic offerings and benefit the local businesses and cultural organizations that purvey them.

Embracing a dynamic management style, Molinari approaches circumstances and situations “in the moment rather than by the book” to inspire the Resort’s 400 team members to think on their toes and deliver on Four Seasons promises. “The ideal is for our people to connect personally with guests, vendors, and each other,” he explains, referencing a favourite line from a prominent restaurateur who observed that “service is black and white; hospitality is colour.”

Molinari likens the career path he has pursued at the luxury end of the hotel industry to an arrow, noting: “Sometimes you have to pull back to move forward.” As a teenager growing up in Buenos Aires, he saw the world through hospitality-coloured glasses, envisioning a hotel career as “a paid vacation” that would expose him to a world of languages, ethnicities, cultures and cuisines. “I had a wandering mind and spirit, and I was always interested in exploring different things, so hotels just made sense.”

He also had an early appreciation for luxury, deepened through his first posting in the front office of the Park Hyatt in Buenos Aires, which later became Four Seasons Hotel Buenos Aires in 2001. He then rejoined Hyatt in Toronto for a 15-year run that saw him take assignments across the US and rise in management enroute to leading operations at the Park Hyatt in Washington, DC, whose signature restaurant earned the hotel group’s first-ever Michelin star in North America during his time there.

After two turns as general manager for another US-based hotel group, Molinari re-joined Four Seasons in 2021 as Hotel Manager at the Downtown property in New York City. His four years overseeing operations in the Big City was a great learning opportunity, he recalls, connecting him with a wide network of talent and steeping him in the culture of the gateway city to the world.

Now settled into his new role, Molinari is excited about furthering Four Seasons concept of luxury regionally and making the Resort a success. “Puerto Rico has welcomed us, so we want to be the best guest on the island to show our gratitude.”