Four Seasons Tenure
- Since 2020
- First Four Seasons Assignment: Four Seasons Hotel Tokyo at Otemachi
- The Ritz-Carlton, Tokyo, Japan; Dusit Thani Resort, Guam, USA; Grand Hyatt, Tokyo, Japan; Hyatt Regency, Guam, USA; Culique International, Guam, USA
- Hannoh City, Japan
- Bachelor of Commerce from Senshu University, Tokyo, Japan; Diplomas and California USA states Licensed in Cosmetology, Esthetics and Nail technology from Pivot Point International Beauty Academy, Guam, USA; Certificate in Hospitality Management from E-Cornell University
- Japanese, English
To her new role as Director of Spa and Fitness, Eriko Mutoh brings close to 20 years of experience in top-tier hotels and brands – a background that has shaped her distinctive definition of luxury wellbeing. she explains, noting that personalisation also happens to be the DNA of Four Seasons.
Hailing from the beautiful countryside of Saitama Prefecture, Eriko discovered her true calling after graduating from university as an accountant – a qualification that has served her well as she climbed the management ladder, equipping her to better understand the practical side of running a spa. She started her career as an esthetician with Carita Japon, specialising in facials, followed by a move to the resort island of Guam in the western Pacific. Here, while working full-time as spa manager at a five-star hotel, Eriko went back to school, studying after work hours to qualify first as a state-licensed manicurist, then as an esthetician and finally as a cosmetologist – making her the only person in Guam at the time with all three states licenses. “I’m a very curious person. I want to know how everything works!” she laughs. “That’s why my therapists really trust me. I believe in learning more than just what the job demands.”
In 2016, Eriko became director of spa and wellness at another luxury resort on the island, where she spent four years honing her training and management skills, along with adding an E-Cornell Hospitality Management Certificate to her basket. Now back in Japan, she is determined to support her Four Seasons team in the same way she was supported by mentors over the years: “When I joined the industry as a young woman, my general manager trusted me and encouraged me to pursue my dreams. Today, I’m in the position to pass on the favour.”
At Four Seasons Hotel Tokyo at Otemachi, Eriko and her team have created an oasis for busy professionals to reset body and mind, right in the heart of the city’s bustling financial district. Located on the 39th floor, the facilities connect guests with the best of Tokyo through spectacular views: the Fitness Centre gazes out at the Imperial Gardens through floor-to-ceiling windows, while the swimming pool is framed by iconic cityscapes.
THE SPA provides a Zen-inspired realm of calm, replete with local influences – from the fragrance of hinoki (Japanese cypress), to a selection of bespoke homegrown brands. Eriko is excited to introduce guests to products like rice bran oil, famed for its nourishing and brightening effect, and sustainably-harvested yakusugi oil and flour, featured in the signature wellbeing ritual. Alongside time-honoured traditions, THE SPA harnesses ultra-advanced technologies to elevate beauty therapies. “Our specialised skincare machines use the Triple Penetration System,” explains Eriko. “The results are instantly visible, after just a single session.”
When she isn’t working, you’re likely to find Eriko planning her next beach getaway. For this avid snorkeler, spending time by the sea is a self-healing experience – “as soon as I see the waves, I feel a sense of calm wash over me.” Eriko has also rediscovered the art of slowing down and taking time for herself. “Like most Japanese people, I love to work but sometimes forget to relax,” she smiles. “I am reminded to renew myself regularly, not just during a vacation. How can I look after myself today? How can I find joy today? I think these are questions we all need to ask ourselves.”