Welcome Back to the Garden

At Four Seasons Hotel Boston, we are entirely focused on the experience of our guests and our priority remains your health and safety. Now more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our guests, residents and employees, without compromising the quality of your experience when you stay with us.

For so many of us travel is a necessary and rewarding part of our lives, and the expansive setting of the beautiful Boston Public Garden offers the perfect place to recharge and breathe deeply.  When we do welcome you back, we want you to feel comfortable and safe when you are here.

At Four Seasons Hotel Boston we have taken precautionary measures to ensure your wellbeing along with that of your fellow travellers and our employees as part of the company's enhanced global health and safety program, Lead With Care.  We have heightened our already stringent practices around food handling, sanitization, disinfection and cleaning and have made updates to the way we serve you to help keep everyone healthy.

Guest Rooms and Registration

• Mobile check-in and virtual concierge via the Four Seasons App
• Luggage sanitization
  
• Single use pens and keys with drop box return for registration
• Sanitization of bell carts, wheelchairs, baggage doors after each use
• Ongoing sanitization of house car and limits on capacity
• Digital newspapers for personal devices
• Face coverings for employees and guests
• Daily health screenings for our employees
• (MERV 8) pleated filters with activated carbon throughout the Hotel’s HVAC system for superior particulate filtration and constant recycling of fresh air
• HVAC filter replacement schedule increased for optimal cleanliness
• Functioning guest room windows that open for enhanced air circulation
• Guest rooms to be left vacant for 48 hours following guest departure
• UV Fogger and Electro static disinfection/sealing of guest rooms
• Rigorous schedule for public area cleaning, Nanoseptic (self-cleaning) coverings for high touch points
• High standard protocols for laundry, dishwashing and shared equipment
• Touchless hand sanitizing stations installed throughout the Hotel
• Health and hygiene amenity kits for individual guest rooms
• Disinfection of all touched areas before and after valet service
• Accommodation for social distancing of six feet (approximately two metres) or more throughout the property

Food and Beverage, and Fitness

• Room service deliveries without guest contact (deliver and Chat alert)
• Mini bars stocked upon request without guests in the room
• Adjustment of restaurant and banquet capacities to allow for social distancing
• Rigorous cleaning standards for back of house, distancing markers throughout
• Banquet servers in full PPE, serving individually plated items; flatware served in linen rollup format
• Banquet linen (top and bottom) replaced after each use
• Coffee and other break items to be attended and served by a server, condiments in sanitized individual containers
• All buffets are attended by properly protected individual server
• Received items unpackaged at loading dock and transferred on sanitized carts
• Food transfer between employees done in contactless manner (exchanges on tables) with individual work stations to reduce transfer of equipment
• Single use menus throughout the property, digital menus via app and TV
• Staggered dining seating times to minimize traffic
• Contactless food delivery, wrapped cocktail garnishes, bottled water service exclusively
• Individual single use service ware, condiments, bar snacks for each guest
• Sanitization of all fitness equipment, lounge chairs and pool seating after each use

This is a partial list of the planning and protocols implemented to keep you and employees safe. We know that you share our love of travel and we look forward to welcoming you to Four Seasons Hotel Boston soon.