Four Seasons Resort and Club Dallas at Las Colinas
- 4150 North MacArthur Boulevard, Irving, Texas, 75038, U.S.A.
Regional Vice President and General Manager
Four Seasons Tenure
- Since 2003
- First Four Seasons Assignment: Hotel Manager, The Pierre Hotel, New York (formerly a Four Seasons Hotel)
- Four Seasons Hotel Washington, DC; Four Seasons Hotel Houston; Four Seasons Hotel New York; The Pierre Hotel (formerly a Four Seasons Hotel); Sheraton New York; Hudson New York Hotel; Elbow Beach Resort, Paget, Bermuda; Turnberry Isle Resort & Club, Florida; Hotel Breidenbacher Hof, Düsseldorf
- Düsseldorf, Germany
- Hotel and Restaurant Management degree, Johnson & Wales University, Charleston, South Carolina
- German, English
Like any hotel industry professional with talent and ambition to spare, Dirk Burghartz prefers to move things forward rather than maintain status quo, and so he is right at home as Regional Vice President and General Manager of Four Seasons Resort and Club Dallas at Las Colinas.
“I am inspired every day by the accomplishments of our staff and accolades of this property,” says Burghartz, who has led the team since spring 2015. “The Resort has made great strides in overall renovations, breaking record goals and becoming the best of the best.”
Upon his arrival, he got down to work in a hurry, providing leadership for a complete renovation that began with the Resort fitness centre and Club just two weeks before his arrival and continued with a full conference centre redesign, private Club restaurant, new indoor/outdoor bar and patio, as well as a redesigned signature restaurant. Looking ahead, the property is anticipative of an entire guest room renovation of all 431 guest rooms.
Burghartz brings quite a lot of experience for accomplishing just that. A 15-year Four Seasons veteran upon his appointment, he previously led a guest room renovation as General Manager in Houston and the same for the meetings and event spaces and Spa as GM in Washington, DC. Distinctly different from those two hotels, a “huge part” of his job in Dallas is acting as liaison between Four Seasons and the Sports Club private membership. “The members have been invested in the Resort for many years. The Resort is like their second home and they take great pride in the facilities,” he says. “They want to know the GM, and I want to know them.”
Long enamoured of travel, Burghartz took his first steps in the hotel business far from the hotel floor at the suggestion of an industry insider. “He told me the kitchen was one of the most difficult jobs in the business, and that if I could learn to appreciate it, I’d make it.” The hours were long. The ovens were quite hot, and the multi-tasking was beyond demanding. But when Burghartz got his first taste of the camaraderie that is integral to the job, he knew he could do it.
Things moved quickly thereafter with assignments in Burghartz’s native Düsseldorf as well as in South Florida, Bermuda, and finally with Four Seasons in New York where he landed as hotel manager of The Pierre shortly before the company announced the property was changing hands. He can still recall the reaction of the hotel’s employees, some of whom had been at The Pierre for decades, when they heard the news.
Rather than leave them hanging, however, Four Seasons found new assignments for everyone who wanted one, including the majority of managers who worked under Burghartz. “That affirmed to me that Four Seasons walked the talk,” he says. “The company didn’t just say its employees were the most important asset; it went out of its way to put people at ease.”
Burghartz, now settled comfortably back in Texas, is excited about what lies ahead for the future of the Resort, which is primed for excellence. “Our team continues to amaze me as they have proved that Four Seasons Dallas remains a top performer in group business among all Four Seasons properties,” says Burghartz. “We are working towards a record breaking year in group rooms, as well as private membership sales and aspire to remain #1 in online property review websites.”
In addition, the Resort is a top environmental leader in the golf industry, recognised for overall course management excellence and best management practices in the areas of water conservation, water quality management, energy conservation, pollution prevention, waste management, wildlife and habitat conservation, communication and outreach, and leadership. TPC Four Seasons, a Certified Audubon Cooperative Sanctuary, remains a highly acclaimed course hosting golf enthusiasts of all skill levels as well as corporate and charity golf tournaments. “I have full confidence that our golf leadership team will take us to new heights in the industry,” says Burghartz.
Life is good in Dallas, Texas, and as Dirk puts it “big and exciting things are happening here.”