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Four Seasons Resort and Club Dallas at Las Colinas

  • 4150 North MacArthur Boulevard, Irving, Texas, 75038, U.S.A.
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Rebecca Eivens

Director of Spa & Salon
“The time I spent leading and teaching as a spa technician gave me a good perspective on how to manage from the trenches rather than from the outside looking in.”

Four Seasons Tenure

  • Since 2002
  • First Four Seasons Assignment: Massage Therapist, Four Seasons Resort and Club Dallas at Las Colinas

Employment History

  • Instructor of Ayurvedic Medicine; Spa at the Greenhouse, New York; Spa at the Greenhouse, Dallas; Worx Salon, Duncanville, Texas; Q The Sports Club, Bedford, Texas

Birthplace

  • Fort Worth, Texas, USA

Education

  • Advanced studies including Theory and Practice of Ayruvedic Medicine, Diamond Way Ayurveda, San Luis Obispo, California

Languages Spoken

  • English, German

No, “Baptism by Fire” is not a new Spa treatment at Four Seasons Resort and Club Dallas at Las Colinas. Rather, it’s how Rebecca Eivens characterizes her first few months as Director of Spa & Salon. Though brimming with experience that made her the obvious choice for the position, it is her first role as a director. Not to worry. “They entrusted me with the position and allowed me to rise to the occasion,” she recalls with good humor, adding that while she was accustomed to managing a large staff, the scope became larger as new challenges such as budget and finance and retail management initially proved demanding. “My favourite thing about Four Seasons is that when you’re putting a good foot forward, you can’t fail. You’ll get all the support you need.”

Eivens points positively to ongoing support in public relations and social media in particular: she dreams up special treatments and enhancements to suit guests and club members – a Valentine’s Day Sugar and Spice Pedicure, say, or a Chocolate Mask with Strawberry Oil – and the Resort puts out the word. As a former lead therapist, Eivens knows her clientele well and believes what best suits them is Four Seasons quality services they’ve been coming for all along. “They enjoy the fun, frilly options. But what they really want are traditional therapies customized to their needs.”

Keeping her fingers on the pulse of client care – if no longer on clients – is therapeutic for Eivens. At its core, a successful spa has to be intuitive and predict the needs of the guests with great attention to detail, she says. While European-style elegance has always been the theme in Dallas, Eivens prefers to characterize the Spa as nurturing: “Essentially, our guests know they’re going to be taken care of.”

Eivens brought 18 years of technical experience to her management position, all of it hands-on. She’d always wanted to be a nurse or a physical therapist, but enrolled in massage school to figure out which way she wanted to go. Turns out, she found everything she wanted in spa studies: “I’ve always considered it an honour to be able to make someone’s life better in such a personal way.”­

Texas born and bred, Eivens started at a “sparkly new health club” with clientele including Dallas Cowboys and Texas Rangers. Following that foot in the door, she spun 180 degrees to an Aveda salon that was “all about pampering.” When the spa industry took off, she took her wide-ranging experience and rode along, eventually landing with a resort spa outfit first in Dallas, then in New York City. It was perfect preparation for her current employer, she recalls. “I’d always had contacts within Four Seasons, but I wanted to be sure I was ready.”

When she was, she joined the first-ever full-service Four Seasons Spa as an entry-level massage therapist. With the Dallas Spa less-than bustling back in those days, Eivens used her time well, landing a quick promotion to manager of massage team and writing service protocols that are still on the menu today. She also assisted with Spa openings and renovations at Four Seasons addresses in Austin, Atlanta, Nevis, Costa Rica and Palm Beach.

And these days? “We’ve evolved with the industry and continue to put our guests’ needs first. Every therapist is busy and we’re running like a well-oiled machine.”

When not wrangling the Spa budget or coordinating operations, Eivens is drawn to water. She’s a passionate water skier with a competition-style slalom ski and opportunity at her father’s house on Possum Kingdom Lake a couple of hours from her home. She also recently dove into scuba diving. “It’s so tranquil,” she says, “like another world with no phones and the only responsibility is to float along and enjoy the adventure.”