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Four Seasons Resort Hualalai

  • 72-100 Ka`upulehu Drive, Kailua-Kona, Hawaii, 96740, U.S.A.
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Colin Clark

General Manager
“It’s about being genuine. You can’t smile on the outside and growl on the inside and still be genuine.”

 

Four Seasons Tenure

  • Since 1990
  • First Four Seasons Assignment: Reception Manager, The Regent Hotel Hong Kong (formerly a Four Seasons Hotel)

Employment History

  • Four Seasons Resort Palm Beach; Four Seasons Hotel Hampshire; Four Seasons Resort and Club Dallas at Las Colinas; Four Seasons Resort Palm Beach; Four Seasons Hotel Bangkok; Four Seasons Resorts Bali; The Regent Singapore (A Four Seasons Hotel); The Regent Hotel Hong Kong (formerly a Four Seasons Hotel); The Caledonian, Edinburgh, Scotland; Gleneagles Hotel, Perthshire, Scotland

Birthplace

  • Edinburgh, Scotland

Education

  • Hotel Business Management, Napier University, Edinburgh, Scotland

Languages Spoken

  • English

As General Manager of Four Seasons Resort Hualalai, Clark continues his nearly three decade tenure with Four Seasons Hotels and Resorts. An experienced hospitality leader, Clark has lived in seven countries and has embraced yet another unique locale, the Island of Hawai’i, following Four Seasons management posts in destinations such as Bali, Bangkok and Singapore.

The son of doctors, Clark calls himself the “black sheep,” eschewing medicine in favour of what would become “a more culturally enriching career.” Always open to new experiences and the lessons one can learn from taking “a completely new journey,” his globe-trotting Four Seasons career has offered up its fair share of sometimes comical cultural experiences. From Dallas (where he learned the two-step) to Hampshire (where collecting frogspawn was not uncommon), he values each destination’s unique traditions.

Clark credits time in Bali, Singapore and Thailand with strengthening his ability to listen and to see different points of view. “Working in Asia, and having an opportunity to be a part of a blend of professionals all working together to reach an objective, changed me a lot,” he says. Another happy benefit? “I have friends all over the world who are as nearby as a cell phone call. Working with Four Seasons, I often find myself coming across a colleague I’ve worked with somewhere else. It’s typical for the company.”

Relishing his role in setting a genuine and welcoming tone wherever he is, he notes “you can’t smile on the outside and growl on the inside. You can witness a property’s tone every day, in the way that staff interact and support each other and how that translates to the guest.” For Clark, though, the job’s biggest challenge is “making the right judgment calls. When there is no right or wrong way, you have to make the right call for the right reason.”

Behind Clark’s composed facade lies quite a competitive sportsman. First tempted to don training shoes for the 10-kilometre Terry Fox Run in Singapore, he was participating in full marathons within a year. He is also a keen team cyclist, with a tongue-in-cheek passion for “anything that is endurance-based and you get to see people falling by the wayside.” In Kona, Clark and his Austrian wife are taking in the lush landscape through hiking, cycling and running, honing their skills at paddling, and perhaps becoming involved with the IRONMAN World Championship. After all, Clark is the first to recognise when it’s time to have fun: “We work hard, so it’s equally important to be able to let your hair down as well.”

No matter where you are in the world or who you’re with, it’s a fitting mantra to live by.