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Four Seasons Hotel Kuala Lumpur

  • 145 Jalan Ampang, Kuala Lumpur, 50450, Malaysia
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Vinod Narayan

Hotel Manager
“If you can make people feel at home while providing an escape, you’ve succeeded as a hotelier.”

 

Four Seasons Tenure

  • Since 2005
  • First Four Seasons Assignment: Manager In Training, Four Seasons Hotel Toronto

Employment History

  • Four Seasons Hotel Seoul; Four Seasons Hotel Bangkok (formerly a Four Seasons hotel); The Ritz-Carlton Chicago (formerly a Four Seasons hotel); Four Seasons Hotel New York; Beverly Wilshire, A Four Seasons Hotel; Four Seasons Hotel Toronto

Birthplace

  • London, United Kingdom

Education

  • Les Roches School of Hotel Management, Switzerland; London Guildhall University, United Kingdom

Languages Spoken

  • English, intermediate Tamil, basic French and German

“Our goal is to showcase the destination, yet also create an unrivalled ‘destination within a destination’,” explains Vinod Narayan of the experience he oversees as Hotel Manager of Four Seasons Hotel Kuala Lumpur. “Here in Kuala Lumpur, we’ve succeeded – from the intuitive services to allow guests to feel right at home to the unrivalled experiences, Four Seasons is truly a destination within this dynamic city.”

Vinod points to the Hotel’s culinary destinations, featuring five distinct restaurants and lounges.  Destined to be a gourmand’s paradise for locals and guests alike, the program features cocktails created from locally sourced ingredients at Bar Trigona; Cantonese with an edge at Yun House; traditional Arabic offerings at the Pool Bar & Grill; and the all-day restaurant, Curate, where chefs take centre stage.   

The Hotel’s Spa is truly a destination within a destination in the same vein, he says, noting treatments true to their origins, by delivering Malaysian massages by Malaysians. Meanwhile, the Hotel’s setting in the city’s second tallest building, connected to the Kuala Lumpur City Center and adjacent to the soaring Petronas Towers in the heart of the Golden Triangle district, makes it a magnet for staycationers. “Between our intuitive service and amenities, along with the comforts of spacious accommodations or the serviced apartments, guests will feel right at home here.”

The expansive food and beverage program, along with the thoughtful spa offerings, are a just a few areas that reflect Vinod’s experience and commitment to Four Seasons culture.  From the tiniest details to creating innovative moments, he brings a wealth of wisdom, foresight and experience to Malaysia.  Four Seasons Kuala Lumpur is Vinod’s seventh Four Seasons hotel appointment with a career span that saw him rise from management trainee in Toronto to Director of the company’s largest food and beverage operation in Seoul, and finally to the number two position in Kuala Lumpur. “I’ve been very privileged to work at marquee properties throughout my time with the company,” he says. “It’s been an incredible journey, with opportunities to experience different cultures, travel the world, and most of all – provide the very best service and experiences to our guests.”

Vinod’s start in hospitality was inspired by a love of food that dates from his childhood. His mother was a good cook, he says, “but at the end of the day my grandmother was a fantastic cook. The things she did with flavours blew my mind.”

Growing up in London, his palate developed differently from those of his friends, and he longed to experience the restaurant industry. A bit of a “social butterfly,” he harboured a romantic idea of himself as “the ultimate maître d’ welcoming people into my own restaurant. Of course, it’s a little different when you finally get started,” he adds with a laugh. “I figured that out on my first day.”

When his career path headed towards hotels in London, he quickly came to understand what makes them so special. “A guest can escape for a couple of hours in a restaurant, but they know they have to go right back to reality. In a hotel they can experience a real escape, and if the service is great, the comfort is personalised, and they’re treated as individuals, it can feel like an extension of home. This is Four Seasons at its very best.”

And that is what it really all comes down to for Vinod. “If you can make people feel at home while providing an escape, you’ve succeeded as a hotelier.”