Director of Security
Four Seasons Tenure
- Since 2022
- First Four Seasons Assignment: Current
- The Line Austin, W Austin
- Bachelor in Applied Arts, Criminal Justice from Texas State University in San Marcos, Texas, USA
- Abilene, Texas, USA
When offered the opportunity to serve as Director of Security for Four Seasons Hotel Minneapolis, Texas native Colton Pollock trusted his intuition. “Something inside me said this was the job I needed to take,” Colton says. “It was the thrill of moving somewhere I didn’t know anyone, the organized chaos of opening a new hotel and the opportunity to work for Four Seasons Hotels and Resorts. Also, I’m a big foodie, so the opportunity to have new food experiences was a huge plus.”
As Director of Security, Colton leads a critical department — yet one that is rarely experienced by guests. “Success for me is making sure my team and this property are prepared to handle any situation,” he says. “That no matter how busy things are behind the scenes, the guest never sees any of it.”
His hospitality career began with what he thought was a temporary entry level security job — until a strong mentor stepped in. “I had an amazing director of security who inspired me to put in the effort and make a career out of it. I would set my goals every year and achieve them, and I kept moving up until I got my first director role.” Since then, he’s served as lead security supervisor at W Austin and director of security at The Line hotel, both in Austin, Texas.
Helping to establish Four Seasons Hotel Minneapolis as a cornerstone of the brand is something Colton is most excited about. “When you talk about Four Seasons Hotels in major cities, I want Minneapolis to be the first one people think of,” he says. “From what I’ve seen in my time so far, this city and Hotel have so much to offer guests, and I hope we have the opportunity to show that to as many people as possible.”
When he’s not at work, this avid outdoorsman can be found taking in Minnesota’s natural landscape. He walks a three-mile loop near the Mississippi River every morning with his dog Chief, and enjoys hiking, paddleboarding and hanging on a boat with friends on one of the state’s many lakes.