Four Seasons Tenure
- Originally hired 1998; now since 2005
- First Four Seasons Assignment: Room Service Manager, Four Seasons Hotel Ritz Lisbon
- Four Seasons Hotel Macao, Cotai Strip; Four Seasons Hotel Ritz Lisbon; Hotel Cascais Miragem, Portugal; Four Seasons Hotel Ritz Lisbon
- Lisbon, Portugal
- Bachelor’s Degree, Hospitality Administration/Management, Universidade Internacional, Lisbon
- English, French, Portuguese, Spanish
“There's a lot of anticipation and high expectations for our opening, and we’re bringing a brand and great concepts that will benefit the city,” says Gonçalo Monteiro, reflecting on Four Seasons Hotel Montreal and his role as opening General Manager.
Montreal continues to evolve, skewing “very young, not only in age, but also in attitude,” says Gonçalo. “People who visit and reside here really want to get out and enjoy what the city has to offer. That opens the door for us to offer them new experiences and the best possible service, paired with a great location.”
Indeed, Four Seasons Hotel Montreal is situated in iconic Golden Mile Square, and its exclusive Private Residences connect to Holt Renfrew Ogilvy’s department store, a popular and historic high-end retail destination. The Hotel further offers a state-of-the-art spa, fitness centre and extensive event facilities, as well as two terraces that look out onto nightlife on Crescent Street and out to Mont Royal beyond.
Born and raised in Lisbon, Gonçalo had an interest in cooking from a young age and loved preparing parties thrown by his gregarious parents. “I always wanted to set the table and mix the drinks because I wanted to drink,” he recalls with a laugh, adding quickly, “I liked to eat, too.”
After studying hospitality management at the university level, he joined Four Seasons in his hometown as the company was reflagging the historic Hotel Ritz. There were two general managers onsite when Gonçalo arrived: one departing, and a new one from Four Seasons coming in. Each had a different direction and attitude, he remembers, the GM who was leaving always seemed distracted and unkempt, while the one coming in “took the time to explain why we were doing things differently.”
The dissimilarities proved enlightening for the young talent on the rise. “It’s difficult enough as an employee to ‘manage’ one GM, even more interesting to manage two! I really learned a lot from that situation.”
After a four-year run overseeing food and beverage in Lisbon, Gonçalo moved on to the same role at Four Seasons in Macau. He stayed for eight years, rising to Hotel Manager and grooving on the Portuguese vibe that pervades the region, a holdover from its time as a colony. “Every time I’d try to move on from Macau, something would keep me there.” No complaints, of course. “It was really an interesting place for my family and me.”
Now happy to be running the show in Montreal, Gonçalo is pleased with the admiration he feels from locals for the homegrown Four Seasons brand and the Hotel’s potential in the city. “This is not the kind of hotel that people come to once a year to celebrate their mother’s birthday. We want to become a prominent destination within the community. This Hotel is for everyone.”