Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, is honoured to have been named by its employees to Fortune’s “100 Best Companies to Work For” list for the 20th consecutive year.
Four Seasons ranked 79th on the list, which is based on employee ratings of their workplace culture, including the pride they take in their jobs, the level of trust they feel towards leaders, and the camaraderie they experience with co-workers. As one of only 12 organisations to be included on the list since its inception in 1998, Four Seasons is also being recognised as a “Great Place to Work Legend.”
“Being named as an employer of choice by our employees for twenty consecutive years is a tremendous honour, a great source of pride and a testament to the strength of our culture,” says J. Allen Smith, President and CEO, Four Seasons Hotels and Resorts. “It is the people of Four Seasons, their love of hospitality and the passion they bring to their work that have made this company legendary. Many things can be taught; the extraordinary capacity for empathy that is shared by Four Seasons employees cannot be.”
A Legendary Culture of Service
Much has been written about Four Seasons service culture and the company’s ability to deliver the highest levels of service excellence and personalised guest experiences consistently across its global portfolio. It is a reputation that Four Seasons has worked hard to earn and maintain for more than fifty years, and one that is grounded in the Golden Rule – the simple belief in treating others as one would like to be treated. This universal philosophy unites more than 45,000 Four Seasons employees in 43 countries around the world, helping the company attract top candidates in every market where it operates.
“With every new Four Seasons we open, our exceptional track record of respect for our employees and culture of service allows us to attract and retain the industry’s top talent,” says Ed Evans, Executive Vice President and Chief Human Resources Officer, Four Seasons Hotels and Resorts. “The same level of care that we extend to our guests applies to our people. By empowering our employees and giving them the tools and trust needed to succeed, they in turn carry our values forward, connecting deeply with our guests and creating the memorable experiences that Four Seasons is known for.”
As the company grows, Four Seasons continues to extend its service excellence to new destinations, creating exciting opportunities for professional development and employment around the world. In 2016 Four Seasons added nine hotels and resorts to its portfolio, a record number of openings in the history of the company. This year, Four Seasons introduced new hotels in Tianjin and in London at Ten Trinity Square, with additional openings planned for 2017 and beyond in Surfside, Florida; Tunis; Kuwait; Megève, France; Desroches Island, Seychelles; Philadelphia; Montreal; Sao Paulo; Kuala Lumpur; and Bengaluru.
In addition to Fortune’s US-based “100 Best Companies to Work For” list, Four Seasons consistently earns recognition internationally as an employer of choice, hiring and developing local talent in every location where it operates. The company is also regularly recognised for its excellence in luxury hospitality and the dedication of its employees to providing highly personalised, thoughtful service. Recently, Four Seasons was awarded 30 Forbes Five-Star Awards – the most Five Star awards ever received by a hotel company in a single year; 21 AAA Five Diamond Awards; and 53 Condé Nast Traveler Readers’ Choice Awards. Four Seasons was also named the “Best Hotel Group Worldwide” by both Gallivanter’s Guide and Voyage Magazine.
To learn more about Four Seasons culture, service, and history, click here.
To identify the 100 Best Companies to Work For, each year Fortune partners with Great Place to Work to conduct the most extensive employee survey in corporate America. The ranking is based on feedback from more than 276,000 employees at Great Place to Work–Certified companies with more than 1,000 employees.
Winning a spot on this list indicates the company has distinguished itself from peers by creating a great place to work for employees – measured and ranked through analysis of the results of the Trust Index survey and Culture Audit questionnaire.
Through the Trust Index, employees anonymously assess their workplace, including the honesty and quality of communication by managers, degree of support for employees' personal and professional lives and the authenticity of relationships with colleagues. Results from the survey are highly reliable, having a 95% confidence level and a margin of error of 5% or less. Companies' results on the Trust Index survey are compared to peer organisations of like size and complexity. The Culture Audit includes detailed questions about benefits, programs and practices.