Two of New York’s finest – doormen Mike McLaughlin and Randy Aiello, who have both been part of the team at Four Seasons Hotel New York since it opened in 1993 – are the familiar faces at the Hotel’s lesser known back entrance on 58th Street.

Those in the know choose this quieter passage in and out of the Hotel, in large part because they know that, on the worst days, Mike and Randy can get them the one thing that all New Yorkers covet: a taxi in the rain.