Four Seasons Hotel Hangzhou at West Lake Welcomes Gianni Costa as General Manager

Gianni Costa has been appointed General Manager of Four Seasons Hotel Hangzhou at West Lake. Gianni previously served as the Resort Manager of Four Seasons Resort Bali at Sayan for five years, spearheaded initiatives that significantly elevated guest satisfaction and financial performance.

"I am thrilled to lead this beautiful Chinese garden paradise on the shores of UNESCO's West Lake," says Gianni. "The resort exudes a vibrant and rejuvenating energy that is palpable. I’m excited to be part of such a remarkable team of people and continue to innovate the guest experience.”

Gianni's remarkable journey through the realm of hospitality stands as a testament of his exceptional skills and versatility. Born in Switzerland, he brings a global perspective, speaking German, Italian and English, and basic French. He began his career in 2001 after earning a Diploma in Restaurant and Hotel Management from the esteemed School of Hotel Management Belvoirpark Zürich HF, Switzerland.

Gianni's path with Four Seasons began in 2006 as the Restaurant Manager at Biscotti in the former Four Seasons Hotel Bangkok. His dedication and leadership quickly propelled him through various roles, including Assistant Director of Food and Beverage at Four Seasons Resort Nevis, Director of Food and Beverage in Hong Kong, and Hotel Manager at Regent Singapore, which was managed by Four Seasons at the time.

As Resort Manager at Four Seasons Resort Bali at Sayan, Gianni consistently elevated both guest and employee experiences, contributing to the hotel’s Forbes Five Star rating. His 23 years of experience in global luxury hospitality make his new role at Four Seasons Hotel Hangzhou at West Lake an exciting new chapter.

In his free time, Gianni enjoys quality family moments, exploring culinary delights, hiking scenic trails and following Formula 1 racing.

Follow Four Seasons Hotel Hangzhou at West Lake on Instagram @fshangzhou. For inquiry about the hotel, contact: +86 (571) 8829 8888.