Four Seasons Hotel Hong Kong

Four Seasons Tenure

• Since 1999
• First Four Seasons Assignment: Front Desk Agent at Four Seasons Hotel London at Park Lane

Employment History

• Four Seasons Hotel Cairo at The First Residence, Egypt; Four Seasons Hotel Tokyo at Marunouchi, Japan; Four Seasons Resort Orlando at Walt Disney World Resort, USA; Four Seasons Resort Lanai, USA; Four Seasons Resort Chiang Mai, Thailand; Regent Singapore (formerly a Four Seasons hotel); Four Seasons Resort Nevis, West Indies; The Pierre, New York, USA (formerly a Four Seasons hotel); Four Seasons Hotel London at Park Lane, UK

Education

• Bachelor of Science from Oxford Brookes University, UK, degree with honours in Hotel and Restaurant Management

Birthplace

• Beaconsfield, United Kingdom

Languages Spoken

• English, French

Intrepid globetrotter, tenacious problem-solver, luxury hospitality aficionado: Charles Fisher wears the various hats of a hotelier with ease. In his current role as General Manager at Four Seasons Hotel Hong Kong, he brings more than 20 years of Four Seasons experience along with the power of positive thinking.

An “airline baby” whose father worked with British Airways, Charles enjoyed a nomadic childhood, moving homes every few years. By the time he turned 18, he had already lived in places as diverse as Bahrain, Mexico City, Miami, Cairo and Beijing. 

After earning a degree in hotel and restaurant management at Oxford Brookes University in the UK (where he met his wife Catherine), Charles joined the front desk at Four Seasons Hotel London at Park Lane. “I graduated on Friday, joined Four Seasons the Monday after – and have never looked back since,” says Charles.

With a rapidly progressing career in hospitality, his journey spanned some of the world’s most iconic destinations. After London, he joined The Pierre in New York (then a Four Seasons Hotel), followed by Four Seasons Resort Nevis, where his daughter Grace was born. Promotions took him to Singapore and Chiang Mai, where the family welcomed another baby, Florence. As Resort Manager at Four Seasons Resort Lanai, he spearheaded the property’s award-winning transformation. He later drove key initiatives at Four Seasons Resort Orlando at Walt Disney World Resort before assuming his role as General Manager at Four Seasons Hotel Tokyo at Marunouchi, shaping the hotel’s vision.

Charles attributes his journey to adaptability and a positive outlook. “Every challenge has a solution. My role is to listen, learn, and implement thoughtful changes that help the team bring their best selves to work,” says Charles. This mindset—anchored in mutual respect and care—has defined his decades-long tenure with Four Seasons.

The brand’s leadership in the market is another source of fulfilment: “I genuinely enjoy operating at this level of the luxury hospitality business. It’s demanding and there’s little room for error, but that’s what makes it exciting and, ultimately, satisfying,” continues Charles.

This marks Charles’ third tenure as a General Manager, having previously held the position at Four Seasons Hotel Cairo at The First Residence, where he and his team transformed every stay into a celebration of Egyptian hospitality.

In Hong Kong, Charles has taken on a flagship role, leading an urban powerhouse that features 399 rooms and suites, an eight-Michelin-star culinary destination, and one of Asia’s 50 Best Bars—all under one roof. He is enthusiastic about the challenges ahead, and the opportunity to engage with the vibrant commerce and culture of this East-meets-West metropolis. “Hong Kong is a springboard to Asia, an international hub, home to local influence and global affluence, there is always something new to discover in every nook and cranny of the city,” shares Charles.

When he’s not at work, Charles loves to spend time with his family, either playing sports with his daughters, or cooking a meal together with his wife. He is pleasantly surprised with the vast green oasis in Hong Kong and looks forward to exploring the hiking trails over weekend.