Meet Narain Rao, Chief Concierge and Keeper of the City’s Secrets

“As concierges, we make wishes come true,” says Narain Rao, Chief Concierge at Four Seasons Hotel Kuala Lumpur. “That includes anticipating our guests’ needs—sometimes even before they know what they’re looking for.”

A proud Kuala Lumpur native, Narain is much more than a concierge—he’s a storyteller, cultural connector, and local legend in his own right. Since joining Four Seasons in 2017 as part of the pre-opening team, he has helped countless guests unlock authentic experiences across the Malaysian capital.

His trademark warmth is matched only by his encyclopedic knowledge of the city. Whether it’s securing last-minute seats to a sold-out performance or curating bespoke culinary journeys, Narain blends precision and heart with every recommendation. “Concierges are sometimes referred to as Google in human form,” he shares with a laugh. “But beyond information, what we offer is emotion—personalised, thoughtful moments that stay with guests long after their stay.”

Narain’s prestigious Les Clefs d’Or lapel pin—the iconic Golden Keys—speaks volumes about his expertise. Not only is he a proud member of Les Clefs d’Or Malaysia, he also serves as Section President for 2024–2026, having previously held multiple leadership roles within the organisation.

“I believe in staying curious,” says Narain. On days off, you’ll find him revisiting KL’s top attractions, exploring new neighbourhoods, or nurturing relationships with trusted partners to ensure every experience offered through the Hotel is current, creative, and deeply connected to place.

Among his favourite guest experiences is the Trigona Honey Farm Tour—a locally rooted, eco-conscious journey that culminates in honey-infused cocktails at the award-winning Bar Trigona. “When guests see where the honey comes from, it transforms the entire cocktail experience,” he says.

Narain’s journey has been inspired by industry greats, including Timothy Gan, founder of Les Clefs d’Or Malaysia, and Tony Fernandes, the visionary entrepreneur behind Asia’s first budget airline. “Flying High by Tony Fernandes is one of the most inspiring books I’ve read—it’s all about daring to dream.”

When he isn’t orchestrating magical moments for guests, Narain unwinds by cooking intricate meals for family and friends—his Indian-style fish curry is legendary. He also enjoys deep reads on politics, leadership, and current affairs, always seeking fresh perspectives to better understand the world around him.

From hidden food stalls to hidden waterfalls, Narain’s city is your city—just ask.