Four Seasons Hotel Macao
- Estrada da Baía de N. Senhora da Esperança, S/N, Taipa, Macau, China
Gigi Chan
Chief Concierge
Four Seasons Tenure
- Since 2017
- First Four Seasons Assignment: Four Seasons Manager in Training program
Education
- Bachelor of Science in Hotel Management by the Institute for Tourism Studies of Macau
Birthplace
- Macau, SAR
Languages Spoken
- English, Mandarin, Cantonese
Gigi Chan, the Chief Concierge at Four Seasons Macau, exemplifies expertise and dedication in the world of luxury hospitality. Her impressive career is marked by her ability to anticipate the needs of guests and craft unforgettable experiences. Awarded the prestigious Golden Keys by Les Clefs d’Or Macau in 2022, Gigi’s deep knowledge and exceptional service continue to set her apart as a leader in her field.
Inspired by the dynamic and ever-evolving nature of her role, Gigi has embraced every challenge as an opportunity to grow. Her participation in the Four Seasons MIT program was a turning point, allowing her to refine her skills and uncover her passion for elevating guest experiences. Through her journey, Gigi has become a beacon of inspiration, motivating her team to deliver excellence with sincerity and precision.
One of her most remarkable achievements involved a high-profile guest who wished to explore Macau’s arenas as potential venues for future games. Demonstrating her resourcefulness and discretion, Gigi arranged a private tour of the arenas, including access to under-renovation venues not yet announced to the public. This memorable case highlights her creativity, attention to detail, and unwavering commitment to exceeding guest expectations.
