Four Seasons Hotel Mumbai

Four Seasons Tenure

• Since 2024
• First Four Seasons Assignment: Current

Employment History

• The Ritz-Carlton Jakarta; JW Marriott Aerocity New Delhi; The Oberoi Mumbai

Education

• Hotel Management Degree, Oberoi Centre of Learning & Development (OCLD)

Birthplace

• Delhi, India

Languages Spoken

• English, Hindi

“There’s an emotional side to hospitality that often goes beyond service,” says Nitesh Gandhi, reflecting on his philosophy as General Manager of Four Seasons Hotel Mumbai. “True luxury isn’t defined by what we provide — it’s defined by how we make people feel — seen, valued, and genuinely cared for.”

That belief forms the foundation of Gandhi’s leadership as he guides the iconic Mumbai property through a multi-million-dollar transformation. “This is a very special time for the hotel,” he notes. “The refresh gives us an opportunity to reimagine Four Seasons Mumbai in a way that mirrors the energy of the city — vibrant, layered, and ever-evolving.”

He points out that the renewed guest rooms and suites blend modern design with subtle nods to Mumbai’s cultural heritage — from textile-inspired patterns to coastal tones and locally crafted art. “We wanted to create spaces that feel alive, where every design detail has a story,” he explains. “Guests can sense Mumbai’s rhythm the moment they walk in.”

Beyond its visual transformation, Gandhi has also spearheaded new culinary and lifestyle experiences across the property. From the re-conceptualised lobby restaurant Opus, an all-day dining destination bathed in natural light, to AER, the hotel’s iconic rooftop bar overlooking the Arabian Sea, each outlet tells a story of connection and discovery. “We want guests and locals alike to find a sense of belonging here — a space that celebrates Mumbai’s cosmopolitan spirit,” he says.

Under his leadership, Four Seasons Hotel Mumbai has also embraced a stronger wellness-driven philosophy — from balanced menus and mindful programming to the 10,000-square-foot (925 square metre) Grand Ballroom, envisioned as one of the city’s most elegant event venues. “The idea is to craft experiences that feel both luxurious and personal, where warmth and intuition take precedence over formality,” he shares.

A graduate of the renowned Oberoi Centre of Learning and Development, Gandhi began his career with The Oberoi Hotels & Resorts before expanding his expertise with JW Marriott Aerocity New Delhi and The Ritz-Carlton Jakarta. Each role deepened his appreciation for authentic service and people-centric leadership. “No matter where I’ve worked, the most memorable moments are always those created by the team — small gestures that leave a lasting impact,” he says.

Born and raised in Delhi, Gandhi describes himself as a lifelong student of hospitality. “It’s an industry that rewards curiosity and compassion,” he reflects. “You learn something new every day — from your guests, your colleagues, and even from the challenges you face.”

When asked what drives him most as a leader, Gandhi smiles. “It’s seeing the spark in a team member’s eyes when a guest is delighted,” he says. “That’s the magic we strive for — when everyone moves in harmony to create something unforgettable. That’s what true hospitality is all about.”