Four Seasons Hotel Madrid Appoints Patrick Pollak as New Regional Vice-President and General Manager

Four Seasons Hotel Madrid announces the appointment of Patrick Pollak as its new Regional Vice-President and General Manager. About to celebrate 30 years at Four Seasons, Patrick brings extensive international experience in luxury hospitality after leading several iconic Four Seasons properties in North America, Asia and Mexico.

Born in Mexico City to French parents, Patrick grew up in a bicultural environment that had a profound impact on his global outlook on hospitality. He later returned to France to study Hotel Management and Hospitality at the prestigious Institut Paul Bocuse in Lyon. This was a decisive period in his life that led to a lengthy career at Four Seasons, which began in 1996 as Bar Manager at Four Season Hotel Mexico City.

With a strong passion for gastronomy and service, Patrick developed a major part of his career in the food and beverage sector, steadily rising through the ranks to hold such leadership positions as Head of Food & Beverage, Hotel Manager and Resort Manager in various top destinations: Punta Mita, Mexico; Dallas, Texas; and Hualalai, Hawaii. In 2017, he was appointed General Manager of Four Seasons Hotel Guangzhou and subsequently took over management of the brand’s flagship hotel in Toronto, Canada.

Today, as the leader of Four Seasons Hotel Madrid, Patrick takes up the challenge of continuing to consolidate the hotel’s position as a benchmark of urban luxury in Europe. “Every Four Seasons hotel is unique,” says Patrick. “But what they all have in common is a deep sense of belonging and pride. My goal is to strengthen that connection with the team, with our guests and with the city.”

His international experience, his multicultural outlook and his control of English, French and Spanish underpin his ability to lead a property that combines history, innovation and service excellence. As a champion of teamwork, Patrick underlines the importance of building a culture based on attention to detail and service authenticity.

For this new chapter in history, Patrick is focused on continuing the magnificent work undertaken by the hotel since it opened, with a commitment to evolving but without sacrificing soul. His goal is to continue consolidating the hotel’s position, building on all the work that has been done to date. “I am enormously proud to form part of the team at Four Seasons Madrid. I accept the responsibility to continue positioning and building on everything the team has already done over the last five years,” says Patrick, highlighting the work done by the team at Four Seasons Hotel Madrid and underlining the importance of continuing a project in a city with such immense potential while maintaining the highest standards of quality and excellence.

With this appointment, Four Seasons Hotel Madrid is entering a new era under experienced leadership that is closely aligned with the values upheld by the brand, thereby reaffirming its commitment to excellence, innovation and a genuine connection with the city.