Four Seasons Hotel Shenzhen

Four Season Tenure

• Since 2014
• First Four Seasons Assignment: Four Seasons Hotel Shenzhen

Employment History

• Ritz-Carlton Shenzhen, China

Birthplace

• Hubei Province, China

Languages Spoken

• Mandarin, English, Japanese

Since joining the Hotel in 2014, Shirley has demonstrated exceptional talent and focus, swiftly mastering every facet of the commercial division. Her unwavering resilience played a key role in guiding the team through the challenges of 2020 and the slow recovery that followed, as Shirley consistently turned adversity into opportunity by leveraging partnerships, optimising strategy and inspiring colleagues to aim higher. With a knack for creating win-win outcomes – the foundation of lasting success – she is particularly proud of moments when the team’s collaborative strategies led to visible value for all stakeholders, from guests and employees to partners and owners.

Now, marking a milestone in her career, she takes charge of the hotel’s broader commercial strategy, where she will oversee sales, revenue management, public relations and catering – guiding these critical functions to align with brand DNA and shape the next chapter of success for Four Seasons Hotel Shenzhen.

Born and raised in China’s Hubei province, Shirley graduated from Hubei University with a bachelor’s degree in Hotel and Tourism Management. Prior to joining Four Seasons, she spent six years shoring up her credentials with a renowned global hospitality brand, learning to navigate complexity with grace and building the fortitude needed to thrive through tough market cycles. Beyond the workplace, Shirley enjoys tennis and has self-studied Japanese to earn the prestigious JLPT N1 certification. She loves to spend her vacation time with her family.